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Customer Service

Posted by admin on Aug 24, 2009 under

Customer Service

The mission of is to give you a wide range of Organic Gardening How To information and materials, to provide up to the minute and accurate information, and to offer services and programs desired. In fulfilling this mission the strives to act as the most convenient point of access for needed information and materials and to actively seek to make community members and organizations aware of resources and services.

In fulfilling its mission, strives at all times to provide excellence in customer service. Excellence in customer service means that educated and knowledgeable providers are ready to assist viewers in finding the materials and services they want and need. Excellence in customer service also means that the providers will try to offer services in a fair manner that treats everyone with respect and courtesy and asks for respect and courtesy in return.

The following elements are emphasized in providing customer service:

  1. provide rs will treat every patron with equal respect and every request with equal importance.
  2. Courtesy and attention to the needs of the user will be the key to all interactions. Providers will try to be flexible in meeting the needs of viewers. Whenever possible, judgment calls will be made in the viewers’ favor.
  3. Skilled OrganicGardeningHow providers will use their knowledge of resources to fulfill requests in a timely manner or present alternatives when requests cannot be met immediately.
  4. rules and procedures exist to make resources available on an equitable basis. If anybody has a question why the OrganicGardeningHowToBlog,com has a policy or if that policy is not understood, an explanation should be provided or else referred to a supervisor or the director of

  5. The ultimate goal of the is to meet viewers’ expectations for service while fulfilling the mission. Any comments are welcome regarding how well those expectations are being met.


All deserve equal consideration and dignity for their requests for providers will seek to carry out the mission of the in a way that provides optimum service to all. providers recognize the confidentiality rights of all viewers. As a result, providers will not reveal the identity of people using materials to a third party nor will providers reveal the items checked out on another person’s make up.

All requests for information will be considered confidential and such requests will never be discussed with a third party, except with another librarian for the purpose of answering the question.

Members will respond to inquiries with the best factual information available, but will refrain from offering personal opinions or advice in response to queries. In particular, providers may direct viewers to sources of consumer information, but they will not recommend products or services.

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